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Internal Protocol HEALTHY & SAFE Establishment


The World Health Organization has declared the Coronavirus causal agent of COVID-19 as an international public health emergency. To avoid risks and infections, ensuring the existence of an internal protocol that defines the necessary prevention, control and surveillance procedures, this establishment declares to comply with the requirements defined by Turismo de Portugal, in accordance with the guidelines of the Directorate-General for Health, which allow you to consider it a HEALTHY & SAFE Establishment.

Training for all employees

All Employees received specific information about this protocol regarding the COVID-19 coronavirus outbreak. Therefore, basic precautions for infection prevention and control should be observed in relation to the COVID-19 coronavirus outbreak, namely:

  • Hand hygiene: wash your hands frequently with soap and water for at least 20 seconds or use hand sanitizer that has at least 70º of alcohol, covering all surfaces of the hands and rubbing them until they are dry.
  • Respiratory etiquette: cough or sneeze on your forearm or use a tissue that you should throw in the trash immediately after use; You should wash your hands after coughing or sneezing; Avoid touching your eyes, nose and mouth with your hands.
  • Social conduct: change the frequency and form of contact between workers and between them and customers, avoid (when possible) close contact, handshakes, kisses, shared jobs, face-to-face meetings and food sharing, use, glasses and towels.
  • Comply with daily self-monitoring to assess fever (measure body temperature twice a day and record the value and time of application), check the tension or difficulty breathing.


Information to all customers

The following information is made available to all customers at the beginning of activities:

  • How to comply with basic infection prevention and control precautions for the COVID-19 coronavirus outbreak.
  • The internal protocol for cleaning and sanitizing activities ensures: Availability of alcohol-based hand sanitizers, whenever justified, (eg entry and exit of the means of transport), for the participants involved in the activities; Disposable masks available for individual protection for the participants involved in the activities.
  • Hygiene or disinfection of the equipment used, after each activity, according to the rules applicable to each type of equipment.


The organization of the service ensures

  • The maintenance of the social safety distance between the participants in the activities, according to the recommendations of the General Directorate of Health.
  • Maximum occupancy in the means of transport used in the activities, according to the recommendations of the General Health Directorate.
  • Compliance with internal hygiene and safety protocols by partners involved in the activities.
  • That there is always a collaborator at the service responsible for triggering the procedures in case of suspected infection (accompanying the person with symptoms to the isolation space, providing the necessary assistance and contacting the national health service).
  • The storage of waste produced by patients suspected of infection in a plastic bag that, after being closed (eg with a clamp), must be segregated and sent to a licensed operator for the management of hospital waste with biological risk.


    The Management
    Brand Tours – Animação Turística Unipessoal, Lda.
    RNAAT 1889/2017